Shipping Policy

This Shipping Policy applies to orders placed through the VISTON Education online store.

VISTON Education is an educational equipment brand operated by Viston Inc.

1. Order Processing and Dispatch

Most orders are prepared and dispatched within approximately 7–30 business days after payment has been successfully confirmed.

The preparation period may include:

• Product sourcing and configuration
• Mechanical and electrical assembly
• PLC, HMI, servo, or VFD configuration
• Functional testing
• Quality inspection
• Export packaging
• Preparation of shipping and customs documents

Customized, made-to-order, specially configured, or large training systems may require additional preparation time. Where additional time is required, we will inform the customer before shipment.

Business days do not include Saturdays, Sundays, or public holidays.

2. Estimated Delivery Time

Delivery time is calculated from the date the order is dispatched, not from the date the order is placed.

For shipments to the United States, the estimated delivery time after dispatch is approximately:

10–30 business days

Therefore, the total estimated time from payment confirmation to delivery in the United States is generally approximately:

17–60 business days

Delivery times to other countries and regions vary depending on:

• Destination country
• Product size and weight
• Shipping method
• Customs clearance
• Local delivery conditions
• Remote-area service availability

Large or heavy training equipment shipped by air freight, truck freight, or sea freight may require additional transit time.

All delivery times are estimates and are not guaranteed.

3. Shipping Costs, Customs Duties, and Import Taxes

Unless otherwise clearly stated on the product page, checkout page, quotation, or invoice, the price paid by the customer includes:

• Product cost
• International shipping
• Applicable customs duties
• Import taxes

For supported destinations, customers are not normally required to pay additional customs duties or import taxes upon delivery.

If a destination, remote area, local regulation, or special delivery condition prevents us from providing an all-inclusive delivery service, we will contact the customer before shipment.

We will not ship the order until any revised delivery terms or additional requirements have been confirmed with the customer.

4. Shipping Methods

Depending on the product, destination, shipment size, and delivery requirements, orders may be shipped by:

• International express courier
• International air freight
• International postal service
• Truck freight
• Sea freight

The final shipping method is selected based on the safest and most appropriate delivery option for the order.

Large training systems may be shipped in reinforced cartons, wooden cases, or other protective export packaging.

5. Tracking Information

Tracking information will be provided after the order has been dispatched.

Customers may receive the tracking number by email or through the order status page.

International tracking information may take several business days to update, particularly when:

• The shipment is awaiting export processing
• The shipment is undergoing customs clearance
• The shipment is transferred to a local delivery carrier
• The carrier has not yet uploaded the latest tracking event

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

6. Customs Clearance Information

Customers must provide accurate information required for delivery and customs clearance.

Depending on the destination country, the customer may be required to provide:

• Full legal name
• Company name
• Complete delivery address
• Valid telephone number
• Email address
• Tax identification number
• VAT number
• EIN or company registration information
• Other information required by local customs authorities

Failure to provide the required information may cause delays, return of the shipment, or additional carrier charges.

7. Large and Heavy Equipment

Large or heavy training equipment may require special delivery arrangements.

Before shipment, we may contact the customer to confirm:

• Delivery address accessibility
• Loading dock availability
• Forklift or unloading requirements
• Residential or commercial delivery status
• Appointment delivery requirements
• Receiving contact information

Customers are responsible for ensuring that someone is available to receive and inspect the shipment.

Unless otherwise agreed in writing, installation, unloading, lifting, and movement of the equipment inside the customer’s building are not included in the delivery service.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if an address correction is required.

Once an order has been dispatched:

• Address changes may no longer be possible
• The carrier may charge an address correction fee
• Delivery may be delayed
• The shipment may be returned to the sender

We are not responsible for delivery delays or additional costs caused by an incomplete or incorrect address provided by the customer.

9. Remote Areas and Restricted Destinations

Some remote areas, islands, military addresses, post office boxes, or restricted destinations may not be supported by our standard shipping service.

Additional delivery time or special arrangements may be required.

If we are unable to arrange suitable delivery to the address provided, we will contact the customer before shipment to discuss available options.

10. Delivery Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Customs inspections
• Carrier delays
• Severe weather
• Natural disasters
• Public holidays
• Port congestion
• Flight or vessel schedule changes
• Local delivery restrictions
• Incomplete customs information
• Force majeure events

We will assist the customer in communicating with the carrier, but we cannot guarantee a specific delivery date.

11. Damaged Shipments

Customers should inspect the outer packaging and product promptly after delivery.

If the package or product is visibly damaged, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the outer packaging
• Photos of the shipping label
• Photos or videos showing the damage
• A clear description of the problem

Please retain all original packaging materials until the claim has been reviewed.

Depending on the circumstances, we may provide:

• Replacement parts
• Technical support
• Repair guidance
• Partial refund
• Replacement product
• Another appropriate solution

12. Missing Parts or Incorrect Items

If any parts are missing or an incorrect item has been received, please contact us within 7 days of delivery.

Please provide the order number, photos of the received items, and details of the missing or incorrect parts.

After verification, we will arrange an appropriate solution.

13. Lost or Significantly Delayed Shipments

If tracking indicates that a shipment may be lost or significantly delayed, please contact us.

We will open an investigation with the carrier.

Carrier investigations may take several business days or longer, depending on the shipping method and destination.

A replacement or refund will be considered after the carrier investigation and shipment status have been confirmed.

14. Contact Information

For shipping questions, tracking assistance, customs information, or delivery support, please contact us:

Legal Business Name: Viston Inc.
Brand: VISTON Education

Email: support@vistoninc.com
Phone: +86 180 2458 5058

Registered Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States