Terms of service

OVERVIEW

Welcome to VISTON Education.

VISTON Education is an educational equipment brand operated by Viston Inc. Throughout this website, the terms “we,” “us,” and “our” refer to Viston Inc. and the VISTON Education brand.

Viston Inc. operates this website and online store, including all related information, content, products, services, customer support, and order fulfillment. Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to customers.

By visiting our website, communicating with us, requesting a quotation, placing an order, or purchasing a product, you agree to be bound by these Terms of Service and all policies referenced herein, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our website or purchasing our products. If you do not agree with these Terms, you should not use the website or place an order.

SECTION 1 — BUSINESS INFORMATION

VISTON Education is operated by:

Legal Business Name: Viston Inc.
Brand Name: VISTON Education

Registered Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Customer Support Email: vivider.yu@gmail.com
Customer Support Phone: +86 180 2458 5058

Product configuration, assembly coordination, quality inspection, customer support, export preparation, and international order fulfillment may be managed by our operations team and manufacturing partners in China.

Our registered business address is not necessarily a warehouse, manufacturing facility, repair center, or product return address.

SECTION 2 — ONLINE STORE USE

By using this website, you confirm that you are legally able to enter into a binding agreement in your country or region.

You may not use our products, website, technical documents, software, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

Attempt to gain unauthorized access to the website or related systems
Introduce viruses, malicious code, or harmful software
Copy or misuse proprietary product documentation
Submit false order, payment, delivery, or customs information
Use our products in violation of applicable laws or safety requirements

We reserve the right to refuse service, cancel orders, or restrict website access where fraud, abuse, legal risk, payment risk, export restrictions, or other reasonable concerns exist.

SECTION 3 — PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, videos, prices, and availability information are accurate.

However, product appearance, component layout, color, packaging, labels, connectors, and minor construction details may differ slightly from website images due to:

Product improvements
Component availability
Manufacturer updates
Customer-selected configurations
Country-specific electrical requirements
Photography and display differences

Such minor differences do not constitute a defect where the product’s primary function and confirmed specifications remain materially unchanged.

Technical specifications shown on the product page, quotation, invoice, drawing, email, or other written confirmation form part of the order.

Customers are responsible for reviewing product specifications before placing an order.

SECTION 4 — CUSTOMIZED AND MADE-TO-ORDER PRODUCTS

Many VISTON Education products are customized, configured, sourced, or prepared according to the customer’s requirements.

Customizable specifications may include:

PLC or controller brand
HMI model
Servo motor and drive
Variable-frequency drive
Pneumatic components
Input voltage and frequency
Plug type
Wiring configuration
External I/O terminals
Training modules
Mechanical structure
Software or language settings
Classroom or laboratory requirements

Customers are responsible for reviewing and confirming the applicable specifications before production or configuration begins.

Confirmation may be provided through:

Product selection
Online checkout
Email
Quotation
Proforma invoice
Drawing
Photograph
Video
Written message

Once component sourcing, production, programming, electrical configuration, testing, packaging, or other customized work has started, the order may no longer be cancelled or returned for non-quality reasons.

Defective, damaged, incomplete, or incorrectly supplied products will be handled under our Return & Refund Policy.

SECTION 5 — ORDERS AND ORDER ACCEPTANCE

Submitting an order does not automatically mean that the order has been accepted.

We reserve the right to review and confirm:

Product availability
Technical configuration
Shipping destination
Delivery feasibility
Payment status
Customs requirements
Pricing accuracy
Export restrictions
Customer information

An order is normally accepted after payment has been confirmed and we have determined that the product can be supplied to the stated destination.

We may contact the customer to confirm technical specifications, voltage, plug type, delivery details, or customs information before production or shipment.

If we cannot accept or fulfill an order, we will notify the customer and arrange a refund for any amount already paid for the unfulfilled order.

SECTION 6 — PRICES, SHIPPING COSTS, DUTIES, AND TAXES

Unless otherwise clearly stated on the product page, checkout page, quotation, or invoice, the price paid by the customer includes:

Product cost
International shipping
Applicable customs duties
Import taxes

For supported destinations, customers are not normally required to pay additional customs duties or import taxes upon delivery.

If an all-inclusive delivery arrangement is unavailable for a particular country, remote area, product, freight method, or delivery address, we will contact the customer before shipment.

Any additional charges or revised delivery terms must be confirmed before the order is dispatched.

Prices may change without prior notice. Price changes will not affect an order that has already been paid and accepted.

We reserve the right to correct pricing, description, or calculation errors before accepting an order.

SECTION 7 — PAYMENT

Payment must be made using the payment methods available at checkout or otherwise agreed in writing.

Customers agree to provide accurate and complete:

Billing information
Contact information
Payment information
Shipping information
Company information where applicable

We may delay or cancel an order if payment cannot be verified, is reversed, is disputed, or appears unauthorized or fraudulent.

Ownership of the product does not transfer to the customer until the required payment has been received in full.

SECTION 8 — ORDER PROCESSING AND DISPATCH

Most orders are prepared and dispatched within approximately 7–20 business days after payment has been confirmed.

The preparation period may include:

Product sourcing
Mechanical assembly
Electrical configuration
PLC or HMI programming
Functional testing
Quality inspection
Export packaging
Preparation of shipping documents

Customized, specially configured, large, or complex training systems may require additional preparation time.

Business days do not include Saturdays, Sundays, or public holidays.

If significant additional preparation time is required, we will notify the customer.

SECTION 9 — DELIVERY TIMES

Delivery time is calculated from the date the order is dispatched, not from the date payment is made.

After dispatch, delivery to the United States normally takes approximately:

10–30 business days

The total estimated time from payment confirmation to delivery in the United States is therefore generally approximately:

17–50 business days

Delivery times to other countries vary depending on:

Destination
Shipping method
Product size and weight
Customs clearance
Local carrier service
Remote-area delivery
Public holidays
Weather conditions

Large equipment shipped by air freight, truck freight, or sea freight may require additional time.

All delivery times are estimates and are not guaranteed.

Please refer to our Shipping Policy for complete delivery information.

SECTION 10 — SHIPPING AND CUSTOMS INFORMATION

Customers must provide complete and accurate delivery and customs information.

Depending on the destination, this may include:

Full legal name
Company name
Complete delivery address
Telephone number
Email address
Tax identification number
VAT number
EIN
Customs registration information

Failure to provide required information may result in delays, additional charges, return of the shipment, or cancellation.

Customers are responsible for ensuring that the delivery location can receive the ordered product.

Large equipment may require:

Delivery appointment
Loading dock
Forklift
Unloading assistance
Commercial receiving access
A responsible person present at delivery

Unless agreed otherwise in writing, unloading, installation, lifting, and movement of equipment inside the customer’s building are not included.

SECTION 11 — ORDER CANCELLATION

An order may be cancelled for a full refund before sourcing, production, or configuration begins.

Once sourcing, production, programming, electrical configuration, testing, packaging, or shipping has started, cancellation may no longer be possible.

Where cancellation is accepted after work has started, reasonable costs already incurred may be deducted, including:

Purchased components
Customized manufacturing
Programming or configuration work
Packaging
Payment processing charges
Shipping or carrier costs

Customers should contact us as soon as possible if they need to change or cancel an order.

SECTION 12 — RETURNS AND REFUNDS

Standard, non-customized products may be eligible for return if the customer contacts us within 14 days of delivery.

Returned products must generally be:

Unused
Complete
In their original condition
In their original packaging
Free from installation damage or modification

Customers must obtain return authorization before sending a product back.

Customized, configured, made-to-order, specially sourced, or customer-specific products are not normally eligible for return or refund for non-quality reasons after production or configuration has started.

Customers must not send products to our registered business address without written authorization.

The approved return address may be different from the registered business address.

Please refer to our Return & Refund Policy for complete conditions.

SECTION 13 — DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect the product and packaging promptly after delivery.

Damage, missing components, defects, or incorrect items should be reported within 7 days of delivery.

Customers may be required to provide:

Order number
Photos of the packaging
Photos of the shipping label
Photos or videos of the product
A detailed description of the issue
Testing information where applicable

Depending on the circumstances, we may provide:

Technical support
Replacement parts
Repair guidance
Partial refund
Replacement product
Full refund where appropriate

Customers should retain all original packaging until the issue has been reviewed.

SECTION 14 — INSTALLATION AND SAFE USE

Our products may contain industrial electrical, mechanical, pneumatic, robotic, motion-control, or automation components.

Products must be installed, operated, and maintained by suitably trained persons.

Customers are responsible for:

Following operating instructions
Using the correct voltage and frequency
Providing appropriate electrical protection
Following local safety regulations
Providing suitable grounding
Preventing unauthorized access
Conducting appropriate risk assessments
Supervising students or trainees
Using personal protective equipment where required

Unless expressly stated otherwise, our products are intended for education, training, demonstration, laboratory, or development purposes.

They are not intended for medical, life-support, nuclear, aviation safety, emergency shutdown, or other safety-critical applications.

We are not responsible for damage caused by incorrect installation, unauthorized modification, improper voltage, misuse, inadequate maintenance, or failure to follow safety instructions.

SECTION 15 — TECHNICAL SUPPORT

Technical support may be provided through email, messaging, photographs, videos, manuals, remote guidance, or other available methods.

The scope of technical support depends on the product, order, configuration, and written agreement.

Unless separately agreed, the purchase price does not automatically include:

On-site installation
On-site training
Custom course development
Third-party software licenses
Unlimited programming services
Long-term remote engineering support

Additional services may require a separate quotation.

SECTION 16 — SOFTWARE AND THIRD-PARTY COMPONENTS

Products may include components, software, firmware, development environments, or documentation supplied by third-party manufacturers.

Third-party products may be subject to their own:

Licenses
Warranties
Terms of use
Technical limitations
Export restrictions

Customers are responsible for obtaining any third-party software licenses required for their intended use unless the license is expressly included in the order.

We do not claim ownership of third-party brands, trademarks, software, or intellectual property.

SECTION 17 — INTELLECTUAL PROPERTY

Unless otherwise stated, the website content, product descriptions, photographs, diagrams, videos, manuals, branding, and original materials are owned by or licensed to Viston Inc.

Customers may not reproduce, republish, sell, distribute, or commercially exploit our original materials without written permission.

Purchase of a product does not transfer ownership of our trademarks, website content, product photography, original documentation, or other intellectual property.

SECTION 18 — THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, payment providers, carriers, manufacturers, software providers, or other services.

We are not responsible for the content, privacy practices, availability, accuracy, or performance of third-party services.

Use of third-party services is subject to the applicable third party’s own terms and policies.

SECTION 19 — PERSONAL INFORMATION

The submission and processing of personal information through the website are governed by our Privacy Policy.

Customers agree that we may use order, contact, delivery, payment, and customs information as reasonably required to:

Process orders
Arrange shipment
Complete customs clearance
Provide customer support
Prevent fraud
Comply with legal obligations

SECTION 20 — DISCLAIMER OF WARRANTIES

Except where expressly stated in writing or required by applicable law, products and services are provided on an “as available” basis.

Any product-specific warranty will be stated on the product page, quotation, invoice, manual, or other written agreement.

We do not guarantee that:

The website will always be uninterrupted
All product information will be free from minor errors
Delivery will occur on a specific date
Third-party software will remain compatible indefinitely
Products will be suitable for every customer’s intended application

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

SECTION 21 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Viston Inc. will not be liable for indirect, incidental, special, punitive, or consequential losses, including:

Loss of profit
Loss of production
Loss of business opportunity
Loss of data
Loss caused by downtime
Loss caused by incorrect installation or misuse

Where liability cannot legally be excluded, our total liability will generally be limited to the amount paid for the specific product or service giving rise to the claim.

This limitation does not apply where prohibited by applicable law.

SECTION 22 — INDEMNIFICATION

You agree to indemnify and hold harmless Viston Inc., VISTON Education, and our employees, contractors, service providers, and partners from claims, losses, liabilities, or expenses arising from:

Your violation of these Terms
Your unlawful use of the website or products
Incorrect installation or unsafe operation
Your violation of third-party rights
False information provided in connection with an order

SECTION 23 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 24 — TERMINATION

We may suspend or terminate access to the website or refuse service where these Terms are violated.

Any payment obligations, intellectual property provisions, liability limitations, and other provisions intended to survive termination will remain effective.

SECTION 25 — GOVERNING LAW

These Terms are governed by the laws applicable to Viston Inc. in the State of Wyoming, United States, without excluding any mandatory consumer rights that apply in the customer’s country or region.

Where a dispute cannot be resolved through good-faith communication, the parties may pursue any remedies available under applicable law.

SECTION 26 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, policies, legal obligations, or services.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively alter the confirmed terms of an order that has already been accepted, except where required by law.

SECTION 27 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Viston Inc.
VISTON Education

Email: support@vistoninc.com
Phone: +86 180 2458 5058